We don’t provide phone support, but we’ll call you if we need to.
Don’t get us wrong, we love a good yarn, but especially in the event of an outage, our focus is to resolve the issue.
In the event of an outage, bug, or error, our monitoring systems will immediately flag it – you should see the priority ticket automatically created in your WebControl portal.
Our automation systems will process the ticket and automatically diagnose the issue, escalating to engineers as required.
You’ll get some info on what happened, why, and how to avoid or resolve these issues in the future.
We also monitor your website for uptime and performance to ensure your site is operating as optimally as possible.
If you would like to chat with us about custom solutions, hit us up via our contact page and let us know you’d like to book an appointment.